Terms of Use

These Terms of Use ("Terms") are designed to ensure that everyone has a safe, respectful, and smooth experience on BetterFriend. These Terms also incorporate, by reference, specific Terms of Use applicable to Hosts, which are accessible via the appropriate in-app link.

These Terms apply to your use of our website www.betterfriend.live and our mobile application (the "App"), together referred to as BetterFriend. The App is operated by Brewing Conversations Pvt Ltd (the "Company"), a company registered in India with its office at 48-B Ambamata Scheme, Udaipur, Rajasthan – 313003, India.

"We", "our" or "us" refers to Brewing Conversations Pvt Ltd, and "you" or "your" refers to any user of BetterFriend.

These Terms must be read together with our Privacy Policy and Community Guidelines (collectively, the "Platform Policies"). By using BetterFriend and accepting the Platform Policies when signing up, you confirm that you have read and accepted them. If you do not agree to any of the Platform Policies, please do not use BetterFriend.

You are also responsible for ensuring that you are permitted to access and use BetterFriend under the laws of your jurisdiction.

1. About the App

BetterFriend is a platform that allows users to connect and interact with others through one-on-one audio and video calls. These interactions are entirely voluntary and initiated at users' discretion. Calls can be made using virtual coins ("Coins"), which can be purchased within the App. Users also have the option to buy and send virtual gifts to others on BetterFriend (together, the "Services").

While you are free to choose whom you interact with, certain types of behaviour and interactions are strictly not allowed. Please refer to our Community Guidelines to understand what is permitted and what is prohibited on BetterFriend.

By starting a transaction to use any of the Services, you agree that you are entering into a legally binding agreement with us for the provision of those Services.

2. Changes to the Terms

We may update the Platform Policies from time to time, including to reflect changes in the Services we offer or to improve how BetterFriend operates. This may include modifying, disabling, or removing certain features or services, either temporarily or permanently, at our discretion.

Where any change is material or affects your rights or obligations, we will take reasonable steps to notify you, for example, by updating this page or showing an in-app notification.

If any change requires your consent under applicable law, we will obtain it before implementing the change.

By continuing to use BetterFriend after updated Platform Policies take effect, you agree to be bound by them. We encourage you to review this page periodically to stay informed about any updates.

3. Eligibility

You may use BetterFriend and avail the Services only if you are capable of forming a binding agreement with us. You must be at least 18 years of age. You must also be legally permitted to use BetterFriend and the Services under the laws of your country.

4. Signing Up

To use BetterFriend, you need to create an account by providing your username, mobile number, gender, and age. Once your account is created, you can start using the Services. Please refer to our Privacy Policy for details on how we handle this information.

You agree to provide accurate and complete information during registration and to keep it up to date. You are responsible for all activity that takes place through your account, so please keep your login credentials secure. If you notice any unauthorised use of your account, contact our support team immediately.

You agree and consent to receive communication on your registered mobile number, even if it is listed under the DND/NCPR list under TRAI regulations. You also authorise us to share or disclose information to third-party service providers, affiliates, group companies, and their authorised agents as reasonably required to provide the Services.

Your use of the App means you agree to how we handle your personal data as described in our Privacy Policy. Please review it to understand what data we collect and how we use it.

Subject to the Platform Policies, we grant you a limited, non-exclusive, non-transferable, and revocable licence to use the App and Services. This includes any software we provide as part of the App, which may be updated automatically from time to time.

5. Account Suspension, Blocking, or Deletion

We may suspend, block, or delete your account in the following circumstances:

• If your account remains inactive for a prolonged period, as defined in our internal policies
• If we are directed to do so by a competent authority under applicable law
• If you violate any of our Platform Policies

Where possible, we will notify you before taking such action. However, we reserve the right to act without notice in cases involving legal obligations, serious violations, or risk to the safety of other users or the platform.

6. User Obligations

Use BetterFriend Lawfully and Respectfully

You agree not to use BetterFriend in any way that:

• violates any law (in India or elsewhere)
• attempts to bypass technical protections, or interferes with, disrupts, or overloads our systems (for example, by spamming features, introducing malicious code, scraping data, attempting unauthorised access, or using automated tools or scripts to misuse the App)
• interferes with other users' experience
• infringes any intellectual property rights (ours or those of others)

Provide Accurate Information

You must use your correct phone number and gender to access our Services. Do not provide false information or impersonate anyone while using BetterFriend.

Keep Your Account Secure

You are responsible for all activity on your account. Do not share your login credentials, phone number, OTPs, or payment details with anyone. We are not liable if you choose to share such information with other users.

Do not allow anyone else to access or use your account. Each account is tied to a single phone number and must only be used by the individual who registered it. If another user asks you for sensitive information, report them to us immediately.

Follow Our Community Guidelines

All interactions on BetterFriend must follow our Community Guidelines. If you violate them, we may take action such as suspending or permanently terminating your account. You may write to us at support@betterfriend.live if you wish to appeal any action taken.

Do Not Share Prohibited Content

You must not use BetterFriend to share any content that is illegal, harmful, or violates our Community Guidelines. This includes, but is not limited to, content that is obscene, discriminatory, promotes hate or violence, or is harmful to minors. For a complete list of what is and is not allowed on BetterFriend, please read our Community Guidelines. We reserve the right to remove any content that violates these policies and to take appropriate action against your account.

7. Legal Disclosures and Our Liability

We may share your information with law enforcement or other authorities if required to do so by law, or if we believe it is reasonably necessary to:

• respond to a valid legal request
• protect the rights, safety, or property of BetterFriend, its users, or the public
• prevent fraud, misuse, or security risks

While we work to keep BetterFriend safe, we are not responsible for the actions of other users, whether on or off the App.

Respect Intellectual Property

You retain ownership of any content you create and share. However, you must not use BetterFriend to violate anyone else's intellectual property rights, including ours. We retain ownership of all intellectual property rights in BetterFriend, including our name, logo, content, design, features, and software. Any unauthorised use may result in suspension or termination of your account or other action in accordance with the Platform Policies.

8. Deleting Your Account and Data Retention

You can delete your account at any time. If you do, we may retain some of your data for a limited period in case you choose to reactivate your account and as described in our Privacy Policy.

9. Our Responsibility and Limitations

BetterFriend provides a platform for users to connect through one-on-one audio and video calls. We act as an intermediary under applicable Indian law and do not create, control, or endorse the content or interactions shared by users.

We may assign or transfer our rights and obligations under these Terms, in whole or in part, to any third party, including in connection with a merger, acquisition, sale of assets, or by operation of law. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

10. Third-Party Links and Tools

BetterFriend may contain links to external websites or include third-party features, such as AI tools or social sharing options. These are operated independently and are not controlled by us.

We are not responsible for the content, accuracy, or practices of any third-party site or service. Your use of such features is at your own discretion and will be governed by their own terms and policies.

11. Intellectual Property

Your use of BetterFriend must comply with all applicable laws on copyright, trademarks, patents, and other intellectual property rights. You are responsible for ensuring that anything you do on BetterFriend does not violate someone else's rights.

We own all intellectual property rights in the content, design, features, and trademarks made available by BetterFriend, including our name, logo, and software. You may not copy, use, or distribute any of this without our permission.

If any third-party content or tools appear on BetterFriend, the rights in that material remain with the respective owners. You may need to obtain their permission if you wish to use it outside the App. We respect the intellectual property rights of others and expect users to do the same. If you infringe someone's rights, you may be held directly responsible.

12. Payment Terms (Coins & Virtual Gifts)

Virtual coins ("Coins") and virtual gifts are digital items made available on BetterFriend as part of our Services. They are not sold to you as physical or tangible goods. When you purchase Coins or use Coins to send a virtual gift, you receive a limited, revocable, non-transferable licence to access and use those digital features within BetterFriend in accordance with these Terms.

You can purchase Coins using the payment methods made available by us, including payment gateways, app store billing systems (such as Google Play or the Apple App Store), and other authorised channels. Purchases are processed by third-party payment providers and are subject to their terms, fees, and any applicable currency conversion charges. We are not responsible for delays, failures, or errors caused by these providers.

The price of Coins will be displayed at the point of sale and will include applicable taxes unless stated otherwise. You are responsible for paying all taxes, fees, and charges imposed by your payment provider. Once payment is successfully processed, your account will be credited with the corresponding number of Coins. All purchases are final and non-refundable to the maximum extent permitted by law.

Coins can be used only on BetterFriend to access permitted features, including making audio or video calls and sending virtual gifts to other users. Coins cannot be exchanged for cash, legal tender, credit, or any item of value, and cannot be used for trading on or off BetterFriend. They may not be combined with promotions, coupons, or discounts except where we allow this.

Coins will expire automatically if not used within six (6) months (182 days) from the date of purchase. Expired Coins are forfeited without notice, refund, or compensation. Coins are non-transferable and cannot be assigned, sold, bartered, or otherwise disposed of except by us. Coins do not constitute property and are not transferable upon death or by operation of law. If your account is suspended or terminated for breach of these Terms or applicable law, all Coins in your account will be forfeited without refund or compensation.

Virtual gifts purchased using Coins are a form of digital content provided on BetterFriend. They have no real-world monetary value, cannot be converted back into Coins, and are non-refundable. We may, at our discretion, replace a virtual gift if it is corrupted or fails to function as intended.

The price of Coins may change from time to time due to promotional offers, bundle variations, or other factors determined by us. We may also change expiry periods or usage rules at any time. Continued purchase or use of Coins after such changes constitutes your acceptance of the revised terms.

We may revoke your eligibility to purchase Coins, cancel a transaction, delay or block payment, or restrict payment methods if we believe it is necessary to prevent fraud, comply with applicable law, or address unauthorised or suspicious activity. We may also report suspected fraudulent or unlawful conduct to the relevant authorities. Coins, virtual gifts, and related features are provided on an "as is where is" basis without warranties, guarantees, or representations of any kind, to the fullest extent permitted by law. You are responsible for ensuring that your purchase, possession, and use of Coins and virtual gifts is permitted under the laws of your jurisdiction.

13. Disclaimers and Limitation of Liability

BetterFriend is provided to you on an "as is where is" basis. We make no representations or warranties, express or implied, about BetterFriend, the Services, or the content shared on it. This includes any warranties regarding fitness for a particular purpose, accuracy, reliability, or non-infringement. We do not guarantee that BetterFriend will be uninterrupted or error-free, or that the information provided through the App will be accurate.

You use BetterFriend and the Services at your own risk. We do not monitor user behaviour or conduct background checks and are not responsible for the actions or conduct of other users, whether on or off the App.

To the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of BetterFriend or the Services. This includes direct, indirect, incidental, special, or consequential losses, including loss of data, revenue, profits, reputation, or claims made by third parties. If we are held liable under applicable law, our total liability will be limited to the amount you paid (if any) for Services on BetterFriend in the six (6) months prior to the event giving rise to the claim.

14. Indemnity

By using BetterFriend, you agree to take full responsibility for your actions. You agree to indemnify and hold harmless the Company, its affiliates, officers, directors, employees, agents, successors, and assigns from and against any claims, demands, proceedings, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

• your access to or use of BetterFriend or the Services
• any breach of these Terms by you
• any violation by you of another person's rights, including intellectual property, privacy, or consumer protection rights
• any violation of law or contractual obligations by you
• your negligence or wilful misconduct

This obligation will continue to apply even after these Terms have ended. We reserve the sole right to manage, settle, or resolve any claims brought against us, without requiring your prior approval. You agree to cooperate with us, at our request, in defending or settling any such claims.

15. Dispute Resolution

These Terms shall be governed by the laws of India. Any disputes or claims arising from or in connection with these Terms, BetterFriend, or the Services shall be subject to the exclusive jurisdiction of the courts at Udaipur, Rajasthan.

16. Termination and Remedies

These Terms take effect from the date you accept them and continue until terminated.

We may suspend or terminate your account or restrict access to BetterFriend or specific features, at any time, with or without notice, if we believe you have violated these Terms, misused the platform, or engaged in unlawful or inappropriate conduct (on or off the App). This may include cancelling subscriptions without refund and reporting your conduct to law enforcement.

Termination includes removal of access to your account and deletion of related information, in accordance with our Privacy Policy. We are not liable to you or any third party for any such action.

Provisions that by their nature should survive, such as those relating to dispute resolution, disclaimers, limitations of liability, and indemnity, will remain in effect even after termination. Unauthorised use of BetterFriend or the Services may lead to action under these Terms or applicable law.

15. Grievance Redressal Mechanism

If you have any complaints, concerns, or grievances regarding your rights under these Terms or the Services provided to you, you can contact us through the following channels. We may require the phone number linked to your account in order to process and resolve any grievance.

In-App Reporting

You can report complaints directly within BetterFriend using the in-app Help & Support section.

Email Support

For service-related issues such as app performance, please contact our support team at support@betterfriend.live.

Grievance Officer

Email: support@betterfriend.live

Address: 48-B Ambamata Scheme, Udaipur, Rajasthan, 313003, India

Nodal Contact Person (Law Enforcement Only)

The Nodal Contact Person is designated exclusively for communication with law enforcement authorities. This contact should not be used for user support, general inquiries, or complaints.

Email: support@betterfriend.live